FAQ's
Q1: Is creating an account compulsory to buy on Poshika?
Q1: Is creating an account compulsory to buy on Poshika?
Not really. Since we collect your name and postal address alongwith your mobile phone number. This helps us in the delivery process.
Q2: Can I register multiple accounts with the same mobile phone number and email ID?
Q2: Can I register multiple accounts with the same mobile phone number and email ID?
No, one can only create one account per mobile phone number and linked email ID. One can however have multiple accounts with the same postal address but different mobile nos. and email IDs.
Q3: Can I have multiple addresses with the same set of mobile nos. and email ID?
Q3: Can I have multiple addresses with the same set of mobile nos. and email ID?
Yes, this is possible. The idea is that you might want to order on behalf of a family member in the same or different city
Q4: What is the procedure to edit customer details?
Q4: What is the procedure to edit customer details?
Kindly use the edit function in the My Profiles tab to make changes to your identification.
Q5: Does Poshika have a Loyalty Program?
Q5: Does Poshika have a Loyalty Program?
No, not yet, but we intend to bring out a Loyalty Program by the early part of 2026.
Q6: How does one delete the account?
Q6: How does one delete the account?
You can do so within the website itself.
Q7: What is the order placement workflow?
Q7: What is the order placement workflow?
Explore our product collection, choose the products that you want to purchase, and click on the "Add to Cart" button.
Next, you will be redirected to your shopping cart page. Click on the "Place Order" button and you will be required to make payment for your order. Alternatively, you can click on the "Continue Shopping" button if you want to add more products to the shopping cart.
Enter your details, such as your name, email ID, contact number, shipping, and billing addresses. (If logged in, the details will automatically appear). Now, proceed to payment.
Select the preferred payment mode and complete the payment.
You will get an email for confirmation on the email address shared while placing the order.
Q8: How do I know my Order has been placed successfully?
Q8: How do I know my Order has been placed successfully?
You will get an email for confirmation on the email address shared while placing the order.
Q9: Is there a minimum and maximum order value?
Yes, each order can have a maximum of 5 pieces per order per variant per delivery address
Q10: How does one track the status of the order?
Q10: How does one track the status of the order?
You will receive timely notifications on the delivery of your items.
Q11: Can the order be modified or cancelled?
Q11: Can the order be modified or cancelled?
Any order once placed cannot be cancelled or modified.
Q12: How will one know about product availability
Q12: How will one know about product availability
If order is accepted by the system then it means that products are available.
Q13: What are the modes of payment?
Q13: What are the modes of payment?
We use Razor pay as our Payment Gateway. Payment methods are as per the technologies offered by Razorpay.
Q14: How does the delivery happen?
Q14: How does the delivery happen?
Once the order is accepted after payment is made, we will pack and ship the order through our trusted delivery partners.
Q15: What is the delivery duration after placing our order?
Q15: What is the delivery duration after placing our order?
The shipments will leave our premises either on Tuesdays or Fridays. You should expect the delivery within 5 - 7 working days after shipment.
Q16: What happens to undelivered orders?
Q16: What happens to undelivered orders?
Our partners will try delivering the shipment as per their policy. Since we don’t accept Order returns, request you to kindly make arrangements for the shipment to be accepted at the delivery address itself.
Q17: What are the Customer Care working hours?
Q17: What are the Customer Care working hours?
Kindly leave us an email on customercare@poshika.in and we will revert within 24 hours.
Q18: As a Corporate customer how can I place an order?
Q18: As a Corporate customer how can I place an order?
Kindly write in to sales@poshika.in with your requirement and we can discuss further.
Q19: Is there a mechanism for feedback or product suggestions?
Q19: Is there a mechanism for feedback or product suggestions?
Yes you can kindly write in to customercare@poshika.in for such matters.
