Refund Policy

Cancellation, Return, Refund, and Replacement Policy

Returns, refund, and replacement policy give you an option to return, replace or exchange items purchased on www.poshika.in , for any reason within the specified return/exchange period, as detailed here under the guidelines and also on the product details page specific to each seller/product as mentioned. However, the return/exchange shall be eligible for products that are in good condition, as may be determined by www.poshika.in  and/or sellers and suppliers elaborated in detail as mentioned here.

Our returns and exchange policy is subject to goods sold on www.poshika.in and transactions carried out on our platform only and not from any other place with the same details.

The Policy envisages the terms and conditions under which:

• You are permitted to return goods purchased by you, subject to a valid reason [Refer to point 1 and 5 of this policy]

• A refund may be obtained for goods purchased by you, subject to certain conditions [Refer to point 2 and 3 of this policy]

• You may cancel orders for goods purchased by you within a stipulated period of time that is before shipping or during transit only.

It is important to note while www.poshika.in  makes its best efforts to ensure that returns, refunds, and cancellations are available to the users of the Website, www.poshika.in has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. In each such case, mentioned on our website the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.

Lastly, you agree, abide and acknowledge that www.poshika.in guidelines with regards to the Refund & Returns Policy shall be final and binding to you and that you shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regards once www.poshika.in  has notified you about its decision.

1.  Return, Exchange & Refund Guidelines:

• All and any refund can only be initiated with mail from the registered email ID of the buyer. You will be required to contact us at info@poshika.in

• Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.

• The email must be sent within 48 hours of receipt of the product. Disputes registered after 48 hours of delivery shall be entertained at the sole discretion of the seller of the product.

• If the POSHIKA agrees to a refund, then you must send the product back to the seller within 7 days of the vendor agreeing to the refund.

• Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will have to be borne by you.

• Please note, that should the fault be ours (in case of a manufacturing defect), we will contact you to arrange a pickup. In all other cases, please note that we may only process exchanges and returns once you have shipped us the product.

• If the goods are delivered to you in a damaged condition, please email us at info@poshika.in with a photograph of the damaged product, the invoice details and the barcode on the package.

• Exchanges are subject to the discretion of team POSHIKA 

• Refunds will be processed within one week of receiving the returned goods subject to availability. Otherwise, will be intimated for hold period or a return of money.

• Sensitive cases will receive a call back from the team at POSHIKA

2.  TIMELINE of policy

• We have a 48 hour return policy, which means you have 48 Hours from the time of delivery after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Along with receipt or proof of purchase.

• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• You can always contact us for any return question at info@poshika.in

• Read the details below before writing the mail for any refund, return, cancellation that you wish to perform.

3.  What Can be returned and when?

• You can return a food product under the following circumstances:

    ·  You receive a spoiled or contaminated product

    ·  You receive a product that is different from what you ordered

    ·  If the product is expired or has a short shelf life upon delivery

• To be eligible for a return, you must initiate the return process within 24 hours from the time of delivery. If 24 hours have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

Please note that for health and safety reasons, we cannot accept returns on opened or partially consumed food products.

4.   What Products NOT ELIGIBLE FOR RETURN:

• Opened or partially consumed products, as we cannot guarantee their safety or quality once they have been opened.
• Products with a short shelf life that were delivered within their expiration date or best-by date.
• Products that were purchased on clearance or during a sale, as these are typically final sale and not eligible for return.
• Products that have been tampered with, altered, or damaged after delivery, as we cannot guarantee their safety or quality.

We understand that you may need to taste or test our food products to determine if they are defective. In such cases, we ask that you limit your consumption of the product to what is necessary for testing purposes only. If a substantial quantity of the product has been consumed, we reserve the right to deny the return.

Please note that any refunds for partially consumed food products are subject to our discretion, based on the reason for the return and the condition of the product. We reserve the right to deny refunds for any reason deemed appropriate. We appreciate your understanding and cooperation with our return policy.

5.  Conditions For Returning Products:

• The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.

• Products must be in their original form and unsoiled

• Brand packaging should be intact

• Replacement of a product will be subject to the availability of the product on the website at that time

The Product should have been bought with a prepaid payment option only

6.  Refunds Approval

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund backward.

7.  Timeline of Refund

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.

8.  Miscellaneous

• Please note that all the customer claims and requests for return/refund shall be subject to satisfaction of www.poshika.in

• www.poshika.in reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.

For any further queries regarding return, replacement, exchange, or refund, please reach out to customer support at info@poshika.in